Terms and conditions
Between the company G&G Concept - 176, avenue Charles de Gaulle 92522 NEUILLY-SUR-SEINE France, SAS with a Social Capital of 15390€, registered in the Nanterre Trade and Companies Register, under the SIRET number 82240806800028, represented by Henrick Gauché as President, duly authorized for the purposes of these.
The company can be joined by email by clicking on the contact form.
Hereafter named the "Seller" or the "Company.
On the one hand,
And the natural or legal person purchasing products or services from the Company,
Hereafter called "the Buyer", or "the Client"
On the other hand,
The following has been set out and agreed :
PREAMBLE
The Seller exercises in the retail trade of articles of watchmaking, jewelry, small leather goods intended for consumers, marketed through its points of sale, authorized distributors, its website (https://hegid.com) or those of its partners. The list and description of the goods and services offered by the Company can be consulted on the aforementioned sites.
ARTICLE 1: PURPOSE
These General Conditions of Sale determine the rights and obligations of the parties in connection with the sale of Products offered by the Seller.
ARTICLE 2 : GENERAL PROVISIONS
These General Sales Conditions (CGV) apply to all sales of Products, made through the points of sale of the Company, its authorized distributors, its website (https://hegid.com) or those of its partners which form an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify the present, at any time by the publication of a new version on its website. The General Sales Conditions then applicable are those in force on the date of payment (or of the first payment in the event of multiple payments ) of the order. These General Conditions of Sale can be found on the Company's website at the following address : https://hegid.com. The Company also ensures that their acceptance is clear and unreserved by setting up a check box and a validation click. The Client declares having read all of these General Conditions of Sale, and if necessary the Special Conditions of Sale linked to a product or service, and accept them without restriction or reservation. The Client recognizes that it has received the necessary advice and information to ensure that the offer meets its needs. The Client declares that it is able to contract legally under French law or validly represent the natural or legal person for which it undertakes. If the Client refuses to accept these General Sales Conditions, he will not be able to order products from the Company. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions. By placing an order, the Customer declares and guarantees that he is a Client and end user in good faith and that he will not deliver, sell or distribute in any other way products of the Company, nor will it buy products for commercial or commercial purposes. If, despite the efforts, the product is no longer available or if the Company has valid reasons to believe that an order has been placed in violation of these General Conditions of Sale, then she can refuse this order. The Company reserves the right to modify the assortment of proposed articles and may, in particular, punctually limit the quantity of products likely to be ordered by a Customer during a single purchase transaction.
ARTICLE 3 : PRICES
The prices of products sold through the points of sale of the Company, of its authorized distributors, from its website (https://hegid.com) or from those of its partners are indicated in Euros excluding taxes and precisely determined on the product description pages. They are also indicated in euros with all taxes included (VAT + other possible taxes ) on the product control page, and excluding specific shipping costs. For all products shipped outside the European Union and / or DOM - TOM, the price is calculated excluding taxes automatically on the invoice. Customs or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the Seller. They will be the responsibility of the Buyer and are the responsibility of (declarations, payment to the competent authorities, etc). The Seller therefore invites the Buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to change its prices at any time for the future. The costs necessary to access the points of sale of the Company, to those of its authorized distributors, the websites of the Company or those of its partners are the responsibility of the Client. If necessary also, delivery costs. Although the Company strives to ensure that the descriptions, photographs or graphic representations of the products and services communicated are as accurate as possible, it does not guarantee that these - ci or other contents are devoid of any error, whether following an inaccuracy, an omission, an obsolete element or for another reason. Consequently, the only recourse of the Client in the case of such an error is to return the product as indicated in our return policy.
ARTICLE 4 : ONLINE CONTRACT
The Client must follow a series of stages specific to each Product offered by the Seller in order to be able to carry out its order. However, the steps described below - are systematic :
- Information on the essential characteristics of the Product ;
- Choice of Product, if applicable of its options and indication of essential customer data (identification, address, other ) ;
- Acceptance of these General Sales Conditions ;
- Verification of the elements of the control and, if necessary, correction of errors ;
- Follow-up of instructions for payment, and payment of products ;
- Delivery of products.
The Client will then receive confirmation by email of the payment of the order, as well as an acknowledgment of receipt of the order confirming it. For products delivered, this delivery will be made to the address indicated by the Client. The Company or its third-party providers are likely to collect additional personal information at that time - there for security and anti-fraud reasons. For the purpose of carrying out the order, and in accordance with article 1316 - 1 of the French Civil Code, the Client undertakes to provide its true identification elements. The Seller reserves the right to refuse the order, for example for any abnormal request, made, in bad faith or for any legitimate reason.
ARTICLE 5 : PRODUCTS AND SERVICES
The essential characteristics of the goods, services and their respective prices are made available to the Buyer at the points of sale of the Company, its authorized distributors, on its website (https://hegid.com) or those of its partners. The Client attests to having been informed of the delivery costs as well as the terms of payment, delivery and performance of the contract. The Seller undertakes to honor the customer's order within the limits of the stocks of Available Products, or the stocks of Products provided in the event of a pre-order, only. This contractual information is presented in detail and in French and can be translated. In accordance with French law, they are subject to a summary and confirmation when validating the order. The parties agree that illustrations or photos of the products offered for sale have no contractual value. The period of validity of the Products' offer as well as their prices is specified in the points of sale of the Company, its authorized distributors, on its website (https://hegid.com) or those of its partners, as well as the minimum duration of the contracts offered when those - these relate to a continuous or periodic supply of products or services. Unless otherwise specified, the rights granted under these are only granted to the natural person signatory to the (order or the person holding the email address communicated ). In accordance with the legal provisions regarding conformity and hidden defects, the Seller reimburses or exchanges defective products or products not corresponding to the order. Reimbursement can be requested by contacting the Company.
ARTICLE 6 : PROPERTY
The products remain the property of the Company until full payment of the price.
ARTICLE 7 : DELIVERIES
The products are delivered to the delivery address indicated at the time of the order. The delivery time, although indicated as an approximation, does not take into account the preparation time of the order and the manufacturing in the case of a pre-order. When the delivery requires an appointment with the Customer, the Customer will be notified. When the Customer orders several products at the same time, they may have different delivery times for optimization purposes. The Customer also has the option to deliver the items to a person of his choice, for example as a gift. The delivery of the articles will be made after the payment of the amount of the order has been recorded and verified.
In the case of a subscription, Hegid will estimate and inform in advance when the item will be ready for delivery, after having produced it. Committed to customer satisfaction to prepare the item before the scheduled delivery date, Hegid may advance this estimate. In the event of delays relating to the availability and quality of components, or factors which are beyond the company's control, Hegid may postpone the estimated delivery date in the interest of its customers. In order to secure its final payment, the Customer agrees to give its commitment on the subscription by paying at least half of the amount when ordering. If the Customer has not paid the full amount at the time of ordering, the difference between the deposit and the total amount will be required before the product is delivered.
In specific cases, the Customer has the possibility to choose the option of delivery in a Hegid affiliated retailer, at the time of his order, and to choose the place of his choice among the proposals which will be offered to him. As soon as the article is available in the physical location chosen by the Customer, the Customer will be notified. The Customer then has 30 days to collect the item. When collecting the item from the physical point, the Customer must present the notification of the availability of the item as well as a valid ID with photo. A verification of the identity of the customer will then be operated and on this occasion, a copy of his identity card could be made, which the Customer expressly accepts by choosing this method of delivery. The physical point also reserves the right to verify the payment card used for the payment of the order. The purchased item will then be given to the Customer against the signature of a pick-up receipt. The Customer can also ask a person of his choice to come and collect the article in his place and on his behalf. This person will be asked to bring his/her own ID, the ID of the Customer on behalf of whom he/she is collecting the item, a letter signed by the Customer authorizing this person to collect the item in his/her name and on his/her behalf, as well as the notification of the availability of the order at the physical point received by the Customer. The delivery point may make copies of all these documents in order to ensure the security of the Customer and to prevent any fraudulent use of his identity and/or means of payment. The Customer commits to inform any person he/she has mandated of the 30-day period he/she has to pick up the item in store, of the necessary documents he/she will be asked to provide so that the item can be picked up and that this service implies the processing of personal data concerning this person. Once the 30-day period has expired after the notification has been sent to the Customer informing him/her that the item is available for collection in store, the sale will be automatically cancelled. The Customer will then be reimbursed for the price of his order. In case of late delivery, the Customer has the possibility to cancel the contract under the terms and conditions defined in Article L 138-2 of the Consumer Code. The Vendor shall then proceed to reimburse the product and the "outward" costs under the conditions of Article L 138-3 of the Consumer Code. The Seller provides a telephone contact point (cost of a local call from a landline) indicated in the order confirmation email in order to follow up the order. The Seller reminds that when the Customer takes physical possession of the products, the risks of loss or damage of the products is transferred to him. It is the Customer's responsibility to notify the carrier of any complaint about the delivered product.
ARTICLE 8 : AVAILABILITY AND PRESENTATION
The products are delivered to the delivery address which was indicated when ordering. the delivery time, if indicated for information, does not take into account the time taken to prepare the order and manufacture in the case of a pre - order. When the delivery requires an appointment with the Client, he will be notified. When the Customer orders several products at the same time those - ci can have different delivery times routed for optimization reasons. The Client also has the option of having the articles delivered to a natural person of its choice, for example as part of a gift. The delivery of the articles will take place after the settlement of the amount of the order has been recorded and verified.
In the case of a subscription, Hegid will estimate and inform in advance of the period when the article will be ready to be delivered, after having produced it. Committed to the satisfaction of its customers to prepare the article before the scheduled delivery date, Hegid may have to advance this estimate. In the event of a delay relating to the availability and quality of the components, or factors beyond the control of the company, Hegid may postpone the estimated delivery date, in the interest of its customers. In order to secure its final payment, the Client agrees to give its commitment on the subscription by paying at least half the amount to the order. If the Client has not paid the full amount to order, the difference between the deposit paid and the total amount will be required before the product is delivered to it.
In specific cases, Le Client has the option of choosing the commercial delivery option affiliated to Hegid, at the time of its order, and to choose the place of his choice from the proposals which will be offered to him. As soon as the article is made available in the physical point chosen by the Client, the latter is informed by means of a notification. He then has 30 days to come and withdraw his article. When removing the item in physical terms, the Client must submit the notification of the article as well as a valid identity document, with photo. A verification of the identity of the client will then be carried out and on this occasion, a copy of his identity document may be made, what the Client expressly accepts by choosing this method of delivery. The physical point also reserves the right to check the payment card used for the payment of the order. The purchased item will then be given to the Client against signing a withdrawal slip. The Client also has the option of asking a person of their choice to come and remove the item for their place and on their behalf. This person thus mandated by the Client will be asked to bring his own identity document, the client's identity document on whose behalf he comes to withdraw the article, a letter signed by the Client authorizing this person to come and withdraw the property in his name and on his behalf as well as (the notification of provision of the order in physical point received by the Client. The delivery point may make copies of all of these documents to ensure the safety of the Client and to prevent any fraudulent use of its identity and / or its means of payment. The Client undertakes to inform any person whom it has mandated of the 30-day period available to it to pick up the item in store, necessary documents which will be requested of him so that the withdrawal of the article can be carried out and that this service involves the processing of personal data concerning this person. After the 30-day period from the notification to the Client informing him that his article is made available for store withdrawal, the sale will be automatically resolved. The Client will then be reimbursed for the price of its order. In the event of late delivery, the Client has the possibility of terminating the contract under the terms and conditions defined in Article L 138 - 2 of the Consumer Code. The Seller then reimburses the product and the "go" costs under the conditions of Article L 138 - 3 of the Consumer Code. The Seller provides a telephone contact point (cost of local communication from a fixed station ) indicated in the order confirmation email to follow up on the order. The Seller recalls that when the Customer physically takes possession of the products, the risks of loss or damage to the products are transferred to him. It is up to the Client to notify the carrier of any reservations about the product delivered.
ARTICLE 9 : PAYMENT
Payment is due immediately upon order, including for precomission products, online, by telephone or physically. The Client can pay by card, bank transfer, Paypal or BitCoin. Occasionally, other means of payment may be authorized by contacting the Company. Cards issued by banks domiciled outside France must be international bank cards (Mastercard, American Express or Visa ). Secure online payment by bank card is made by a payment provider. The information transmitted is encrypted in the rules of the art. The Company uses Internet security encryption “Secure Sockets Layer” (SSL ) on all of its web pages on which personal information is collected. She will do everything she can to protect personal information throughout the online sales process, but we cannot guarantee the integrity and security of the data that the Client communicates and cannot be held responsible for any damage or loss resulting from the use of the Internet network or Hegid partner applications, for example in the event of piracy. In order to secure the transaction and prevent fraud, the Company will carry out a fraud verification and control operation. By placing an order, the Client would be deemed to have authorized the Company to carry out these checks and, if it deems it necessary, to punctually transmit or obtain information that the Client will have provided to him about it in order to authenticate his identity, to validate a payment method, obtain an initial authorization and authorize a particular purchase transaction. Once payment has been launched by the Client, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating its bank information during the sale, the Client authorizes the Seller to debit his card from the amount relating to the price indicated. The Client confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or inability to debit the card, the Sale is immediately automatically resolved and the order canceled. Payment is due immediately upon order, including for precommission products, online, by telephone or physically. The Client can settle by payment card, bank transfer, Paypal or BitCoin. Occasionally, other means of payment may be authorized by contacting the Company. Cards issued by banks domiciled outside France must be international bank cards (Mastercard, American Express or Visa ). Secure online payment by bank card is made by a payment provider. The information transmitted is encrypted in the rules of the art. The Company uses Internet security encryption “Secure Sockets Layer” (SSL ) on all of its web pages on which personal information is collected. She will do everything she can to protect personal information throughout the online sales process, but we cannot guarantee the integrity and security of the data that the Client communicates and cannot be held responsible for any damage or loss resulting from the use of the Internet network or Hegid partner applications, for example in the event of piracy. In order to secure the transaction and prevent fraud, the Company will carry out a fraud verification and control operation. By placing an order, the Client would be deemed to have authorized the Company to carry out these checks and, if it deems it necessary, to punctually transmit or obtain information that the Client will have provided to him about it in order to authenticate his identity, to validate a payment method, obtain an initial authorization and authorize a particular purchase transaction. Once payment has been launched by the Client, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating its bank information during the sale, the Client authorizes the Seller to debit his card from the amount relating to the price indicated. The Client confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or inability to debit the card, the Sale is immediately automatically resolved and the order canceled.
ARTICLE 10 : DELAYED PAYMENT SERVICE "TRY NOW, PAY LATER" WITH PLEDG
*Try first, pay then.
Service available only for Metropolitan France
TRY NOW, PAY LATER is a service set up by Hegid allowing customers to order one or more items on hegid.com, from (s ) receive at home, to try them within seven (7 ) days from the receipt of their (order unless there is a delay due to missing or incorrect information from the customer ), and pay only the amount of the article (s ) that the customer decides to keep and does not refer to Hegid within this period of seven (7 ) trial days. The TRY NOW, PAY LATER service is not systematically offered on each order, not all products are eligible. Hegid and its funding partner for TRY NOW, PAY LATER Pledg reserve the right to modify the accessibility conditions or to suspend the deferred payment service TRY NOW, PAY LATER, to their complete discredit, it being understood that their responsibilities cannot in any way be engaged in this respect. Our partner Pledg offers you a deferred payment financing solution called PAY NOW, TRY LATER, which allows you to pay your order up to four thousand euros (4000 € ) thirty (30 ) days after placing an order.
Operation of deferred payment of 30 days
The 30-day deferred payment allows you to set the command made on hegid.com as follows :
At the time of ordering, the eligible customer opts for the TRY NOW PAY LATER service among the proposed payment methods and will have to pay by bank card his order once Hegid has studied his request and he communicated a payment link. For security reasons, Pledg makes an imprint of the client's bank card and then performs an audit made it a request for pre - authorization. The bank card imprint is kept by Pledg until debited from the customer's account. After the period of thirty (30 ) days from the date of order, the customer will then only be deducted from the amount of items not returned to Hegid in the period of seven (7 ) trial days. This levy will materialize on the bank card used at the time of placing its order on the one hand by means of a debit of the total amount of the order and on the other hand by means of a credit instantaneous amount of returned items, within the maximum period of thirty (30 ) days from the date of placing the order.
Within seven (7 ) days after the date of receipt of its order, an eligible customer who does not wish to keep certain items is invited to return them to Hegid in a closed package. Hegid covers all return costs. Only complete, clean and undamaged items will be accepted by Hegid. Otherwise, Hegid will be entitled to refuse the returned items and the client will then be deducted from the corresponding amount.
Subscription terms
When confirming your order, you can choose the TRY NOW deferred payment service, PAY LATER. If you choose this option, our Pledg partner will offer to choose the deferred payment service to set your order. You will receive a payment link directly from Hegid, once your request has been studied. If you wish to subscribe to this service, your contact details will then be sent to Pledg who, subject to acceptance of your file, will offer to pay your order to 30 days. Depending on your file, supporting documents may be requested to validate your funding request. As soon as Pledg accepts your file, your order will be validated by Hegid. No additional costs of the total amount of your order will be charged to you. You will then be debited (e ) or all 30 days after your order. At the same time, you will be credited (e ) with the amount of the sum of the returned items accepted by Hegid.
If you request to benefit from the deferred payment service TRY NOW PAY LATER d'Hegid offered by Pledg, the information relating to your order may be transmitted to Pledg, who will use them for the purpose of studying your request for the granting, management and recovery of funding. Pledg reserves the right to accept or refuse your funding request. You have a withdrawal period of 14 days to renounce that - here. More details here: https://pledg.co/faq/.
ARTICLE 11 : RETRACTATION PERIOD
In accordance with article L. 121 - 20 of the Consumer Code, "The consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, if necessary, return costs ”. "The period mentioned in the previous paragraph runs from the receipt for the goods or the acceptance of the offer for the provision of services. The right of withdrawal can be exercised by contacting the Company. The Company informs the Customers that in accordance with article L. 121 - 20 - 2 of the Consumer Code, this right of withdrawal cannot be exercised for bracelets, small leather goods and all Products created or modified at the specific request of the Client. In the event of exercise of the right of withdrawal within the above-mentioned period, only the price of the product (s) purchased and the shipping costs will be reimbursed, return costs remain the responsibility of the Client. The returns of the products are to be carried out in their original state and complete (packaging, accessories, instructions, etc. ) so that they can be restarted in new condition ; if possible, they must be accompanied by a copy of the proof of purchase.
If you request to benefit from the deferred payment service TRY NOW PAY LATER d'Hegid offered by Pledg, the information relating to your order may be transmitted to Pledg, who will use them for the purpose of studying your request for the granting, management and recovery of funding. Pledg reserves the right to accept or refuse your funding request. You have a withdrawal period of 14 days to renounce that - here. More details here: https://pledg.co/faq/.
ARTICLE 12 : WARRANTY
Hegid applies special guarantee conditions to certain of its products, in addition to the provisions of the law.
In accordance with the law, the Seller assumes two guarantees: of conformity and relating to the hidden defects of the products. The Seller provides the Buyer with the repair of apparently defective products or the exchange of those not corresponding to the order made. Any other request must be made in contact with the Company. The Seller recalls that the consumer :
- has a period of 2 years from the issue of the property to act with the Seller;
- can choose between the replacement and repair of the property subject to the conditions provided for by the above-mentioned provisions;
- is exempt from providing proof of existence of the lack of conformity of the property during the six months following the issue of the property;
- can also assert the guarantee against the hidden defects of the thing sold within the meaning of article 1641 of the civil code and, in this hypothesis, he can choose between the resolution of the sale or a reduction in the sale price (provisions of articles 1644 of the Civil Code).
The Client must ensure that the items delivered to it correspond to its order. In the event that the items delivered do not comply with its order, the Client must inform the Company and return the items in question under the conditions set. Notwithstanding the specific guarantee conditions given to the Client for the item delivered, the articles are subject to the guarantee conditions provided for by law.
ARTICLES 13: COMPLAINTS
For any information, complaint or question, the Buyer may present any complaint by contacting the Company.
ARTICLE 14: INTELLECTUAL PROPERTY RIGHTS
Brands, patents, drawings, domain names, products, software, images, videos, the texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the Seller. No transfer of intellectual property rights is carried out through these General Conditions of Sale. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
ARTICLE 15 : FORCE MAJEURE
The performance of the obligations of the Seller at the end of the present is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its execution. The Seller will notify the Client of the occurrence of such an event as soon as possible.
ARTICLE 16 : INVALIDITY AND MODIFICATION OF THE CONTRACT
If one of the stipulations of this contract were canceled, this nullity would not result in the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is only valid after a written agreement signed by the parties.
ARTICLE 17: PROTECTION OF PERSONAL DATA
In accordance with the IT and Freedoms Law of 6 January 1978, you have the rights to query, access, modification, opposition and rectification on personal data concerning you. By adhering to these general conditions of sale, you agree that we collect and use this data for the performance of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. The Company monitors attendance at all of its own sites and points of sale, or partners. When you have registered your account on the website or through the representative of the Company, you will receive a notification that will allow you to access your account with a permanent connection identifier to your account and a password. It is the responsibility of the Client to ensure the secrecy and security of their password, as well as access to their account. The Company cannot be held responsible for a fraudulent use of your account following the access of a third party and its use of the client password and the connection identifier to his account. In the event that the Company has reason to suspect that a third party has breached the registration of a Client, its password and / or the connection identifier of its account, it would immediately cancel and terminate this account and notify the Client of termination.
ARTICLE 18: LIMITING CLAUSE OF LIABILITY
Within the limits authorized by law, the Company does not grant any guarantee whatsoever concerning this Contract or its object and may in no case be held liable for direct or indirect loss or damage, including :
- loss of opportunity (including loss of a Contract or a right to participate in a private or public offer );
- the cost of a loss of opportunity;
- loss of income;
- loss of goodwill;
- damage to reputation;
- data loss or corruption and in general,
- and whatever the circumstances, loss or damage, direct or indirect, of a contractual or tort nature. If the Company must nevertheless be liable to damages and interest due relating to your reservation or to this Contract, a limiting clause of liability of the Seller is stipulated for the performance of the service at 1000 euros.
Should any of the provisions of this contract be invalidated, such invalidity shall not entail the invalidity of the other provisions which shall remain in effect between the parties. Any contractual modification is only valid after a written and signed agreement by the parties.
ARTICLE 19: APPLICABLE LAW
All the clauses appearing in these general conditions of sale, as well as all the purchase and sale operations referred to therein, will be subject to french law, without reference being made to provisions concerning a possible conflict of laws and to the exclusion of the convention on the international sale of goods (CISG).
ARTICLE 20: DISPUTES
In the event of a dispute between the professional and the consumer, those will endeavor to find an amicable solution. In the absence of an amicable agreement, the consumer has the possibility of seizing free of charge the consumer mediator to which the professional belongs, namely the association of European mediators (AME Conso), within one year of the written complaint addressed to the professional.
The referral to the consumer mediator must be made :
- Either by completing the form provided for this purpose on the AME Conso website: www.mediationconso - ame.com ;
- Either by letter addressed to AME Conso, 11 Place Dauphine 75001 Paris.
Do you have any questions, suggestions ? Do not hesitate. Contact Hegid or request a call.