Personal Data

Last update : May 2018

About Hegid and this Privacy Policy

G&G Concept SARL has its registered offices at avenue Charles de Gaulle 176, 92522 NEUILLY-SUR-SEINE CEDEX. In this Privacy Policy, we use the term Hegid (as well as "we," "our" and "our" to refer to the head office of G&G Concept SARL at the registered address above, our affiliates and our boutiques).

We invite you to read the following policy that explains how we collect, use, disclose and transfer the personal information you provide to us on our website, or when you interact with us on social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

When we offer our products for sale online through the www.hegid.com website, you should be aware of the applicable Terms of Sale, which will govern the terms and conditions of any purchase made in this manner.  

Hegid respect your concerns regarding the confidentiality of the information you provide us. By giving us your personal information and data, you consent to let us use, study and possibly disclose such information and data, in particular to customize and optimize your navigation on the Website and to propose offers that are responding to your expectations.

Any information of a personal nature that you may provide to Hegid to use certain services is governed by the provisions of the French Data Processing, Data Files and Individual Liberties act 78-17 of 6 January 1978 as amended and by the Regulations General on Data Protection dated on April 27, 2016.

 

Updates to this Privacy Policy :

We can update this Privacy Policy at any time. In the event of an update, we will publish the changes on this Platform.

We collect information about you as detailed below:

  • To access certain areas of our Platform, you will need to register with our services. During the registration process, you will be asked to provide personal information about yourself (including your name, address, date of birth, email and phone number). By entering your contact information in the required fields, you allow Hegid to provide you with the services you select ;
  • When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services) ;
  • If you choose to interact with Hegid via a social media platform or other third-party service, we will collect the information you have provided us through that platform ;
  • We also automatically collect certain information about visitors to our Platform, detailed in the section entitled "Cookies and other information that we automatically collect," below ;
  • We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.

We will use the information we collect from you to :

  • Manage and fulfill purchase and repair orders, facilitate delivery, and to provide after-sales services ;
  • Manage our accounts and records ;
  • Deal with your enquiries and requests ;
  • Send service related communications, including announcements and administrative messages such as order confirmation ;
  • Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us ;
  • Send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates) ;
  • Conduct market research as part of the constant improvement of the services we provide to our customers ;
  • Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure ;
  • Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.

Where you have agreed to a particular use of your information, we process it on the basis of your consent. You may withdraw that consent at any time (for example, for us to send you marketing communications) by contacting us (see the section headed " Contact Hegid or request a callback." below). We also process your information where this is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business.

Hegid will not transfer or sell your personal data to any unaffiliated third parties or partners unless Hegid has informed you beforehand in messages, agreements or information available on the Website or you have expressly given your consent or are required by law to do so.

If Hegid is required by law, by an administrative or judicial authority to provide your personal data, Hegid will inform you thereof insofar as possible (unless Hegid reasonably believe it is not authorized to do so, particularly with consideration to any legal or judicial obligations applicable to them).

Given current technology, in particular that are generally used for telecommunications networks, Hegid cannot guarantee the confidentiality, integrity or authentication of the emails you send or receive from Hegid.

Like most platforms, Hegid logs IP addresses and uses cookies and similar technologies that allow us to recognize you and to customize your experience, and provide us with information about the way our visitors access our Platform. You can find out more about how we use cookies and related technologies below.

What is a cookie ?

Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognize your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used. Cookies will tell us, for example, whether you have visited our Platform before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

When you visit the Website for the first time and that Hegid want to save a cookie on your terminal, you are warned by an information banner at the bottom of the page. If you continue to navigate the Website after the banner has been displayed, you expressly consent to the use of cookies by Hegid.

You can change the cookie settings at any time. Below you will find more information concerning cookies and how you can manage cookie settings.

Depending on the choices saved on your browser, navigation on our Website can result in various cookies, web beacons of your IP address, IDFA, geo-tracking via IP address, login and navigation information (referral URL, advertising data, visit statistics, login credentials) stored on your terminal, so that Hegid can recognise your terminal’s browser throughout the period of retention of this information. Hegid collect information from the pages you browse, the links on which you click, and from other actions as part of your navigation related to their commercial offer. Some anonymous Cookies can be saved on your browser at the moment of your connection to our website and will be used by Hegid for statistics needs only.

There are two broad categories of cookies :

  • Cookies developed in-house, which Hegid uses directly on your computer or mobile device. They are only used by Hegid to recognize your computer or mobile device when it returns to our Platform.
  • Third-party cookies used by a third-party service provider on our Platform that can be used by the service provider to recognize your computer or mobile device when visiting other platforms. Third-party cookies are generally used for advertising or platform analysis purposes.

Cookies can remain on your computer or mobile device for different periods of time. Hegid uses both 'session cookies' and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognize your computer or mobile device when you open your browser and browse the internet again.

What cookies does Hegid use ?

The Platform serves only the following types of cookies to your computer or mobile device :

Type of Cookie

Purpose

Cookies necessary for essential purposes

These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.

Functional Cookies

These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.

For example, some of these cookies enable visitors to specify language, product or other platform preferences.

Performance Cookies

These cookies are used to collect information about how visitors use our Platform.

The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.
We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.

Advertising Cookies

When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion.

They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organizations such as advertisers.

Social Cookies

These cookies enable users to share pages and content through third party social media and other platforms. The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

How to control or delete cookies

We use non-essential cookies on the basis of your consent. You have the right withdraw that consent and refuse the use of cookies at any time and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform.

You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit  www.allaboutcookies.org and www.youronlinechoices.eu.

We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymize and share this information with advertisers, sponsors or other businesses.

Location services

Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalized service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.

The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.

Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect. The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.

You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioral ads by visiting the third party websites described in the section headed “ How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances :

  • We will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it” ;
  • We will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party ;
  • We will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

International transfers

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorized or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.

Insofar as Hegid cannot control all and any risks associated with Internet operations, the attention of Internet users is drawn to the potential risks inherent to the use of the Internet and to operate on the Internet.

Retaining your informations

We keep your information for only as long as is necessary for our purposes, and in particular to protect ourselves in the event of a legal claim (for example, information relating to a contract with you will be kept for the lifetime of the contract and up to ten years after). After this period it will be deleted or in some cases anonymised. Where we sought your consent to process your personal information and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent we will delete your personal information.

If you request that we no longer send you direct marketing communications, we will keep a record of your request and contact details to ensure that your request is respected.

You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.

You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.

You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed " Contact Hegid or request a callback" or clicking on the ‘Unsubscribe’ link in any Hegid marketing e-mails.

If you have a concern about how we use your information, as a first step please contact us using the details set out below and we will do our best to resolve your concern. After investigating your concern, we will respond to you in writing within a reasonable time setting out our proposed remedial action. If you think we have processed your personal information in a manner which is unlawful or breaches your rights you also have the right to complain to a European Data Protection Authority in your place of residence or work, or the jurisdiction in which the processing took place.

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further e-mail marketing communications.

If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us at:

Tel: +33 (0) 686 73 86 95

E-mail: contact@hegid.com

Do you have questions, suggestions ? Do not hesitate. Contact Hegid or request a callback.

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