Personal Data

Last updated: March 2023

About Hegid and this Privacy Policy

G&G CONCEPT, SAS has its registered office located at 176, Avenue Charles de Gaulle, 92522 Neuilly-sur-Seine, France.

In this Privacy Policy, we use the term Hegid (as well as “we”, “us” and “our”) to refer to the registered office of G&G CONCEPT, whose address is indicated above, as well as its affiliated companies and its stores.

We invite you to read the following policy, which explains how we collect, use, disclose, and transfer personal information you provide to us on our website or when you interact with us on social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

When we offer our products for sale online through the website www.hegid.com, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any purchase made in this way.

Any personal information that you may be required to transmit to Hegid for the use of certain services is subject, in particular, to the provisions of Law No. 78-17 on Information Technology and Civil Liberties of January 6, 1978, as amended, as well as to the General Data Protection Regulation of April 27, 2016.

Updates to this Privacy Policy. We may update this Privacy Policy at any time. If we update it, we will post the changes on this Platform.

We collect information about you as detailed below:

To access certain areas of our Platform, you will need to register with us. During the registration process, you will be asked to provide personal information about yourself (including your name, address, date of birth, email address, and telephone number). By entering your details in the required fields, you are allowing Hegid to provide you with the services you select;

When you purchase products online or by phone, we collect information such as your purchase details and relevant billing information. In addition, we will also collect personal information about you when you communicate with us (for example, if you contact us with a question about one of our products or services).

If you choose to interact with Hegid through a social media platform or other third-party service, we will collect the information you provide to us through that platform;

We also automatically collect certain information about visitors to our Platform, detailed in the section titled “ Cookies and Other Information We Collect Automatically,” below;

We will collect information relating to your location, to the extent we provide any location services, as described in the “ Location Services ” section below.

We will use the information we collect from you to:

• Manage and respond to repair requests, as well as to provide after-sales services;
• Manage accounts and records;
• Process your questions and requests;
• Send service-related communications, including announcements and administrative messages such as order confirmation;
• Identify products and services that we think may be of interest to you, based on your information, such as your purchase history and previous interactions with us;
• Send you marketing communications (including emails and social media audience correspondence) about us and other third-party partners that we believe may be of interest to you, where we have a legitimate basis to do so (please see the “Your Choices ” section below for further information on how you can control these communications);
• Conduct market research as part of the continuous improvement of the services we provide to our customers;
• To conduct credit checks, prevent fraud and other prohibited or illegal activities, and as part of our efforts to maintain the security of our Platform; and
• Understand the use of our Platform so that we can constantly improve our Platform services and other offerings.

Where you have consented to a particular use of your information, we process it on the basis of your consent. You may withdraw this consent at any time (for example, in relation to the sending of marketing communications) by contacting us (see the " Contact Hegid or request a call " section below). We also process your information where it is necessary for the performance of a contract with you or where it is necessary for our legitimate interests i operating, protecting, and improving our business.

Like most Platforms, Hegid logs IP addresses and uses cookies and other similar technologies that allow us to recognize you and personalize your experience, as well as to provide us with information about how visitors access our Platform. You can find more information about how we use cookies and related technologies below.

What is a cookie?

Cookies are text files containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognize your computer when you move between different pages within a website or when you return to a website or mobile application you have previously visited. Cookies are widely used in the operation of working platforms to improve their operation, as well as to provide information to the owners of the platform.

We use cookies to enhance our visitors' online experience (for example, to remember your language and/or product preferences) and to better understand how our Platform is used. Cookies can, for example, tell us whether you have visited our Platform before or if you are a new visitor. They can also help us ensure that the advertisements you see online are more relevant and focused on your interests.

There are two main categories of cookies:

• Internally developed cookies, which Hegid uses directly on your computer or mobile device. They are used only by Hegid to recognize your computer or mobile device when it returns to our Platform.
• Third-party cookies that a third-party service provider uses on our Platform may be used by the service provider to recognize your computer or mobile device when it visits other platforms. Third-party cookies are typically used for advertising or platform analytics purposes.

Cookies can remain on your computer or mobile device for varying periods of time. Hegid uses both “session cookies” and “persistent cookies.” Session cookies exist as long as your browser remains open and are automatically deleted once you close your browser. Persistent cookies survive your browser closure and can be used to recognize your computer or mobile device when you reopen your browser and browse the internet again.

What cookies does Hegid use?

The Platform only uses the following types of cookies on your computer or mobile device:

• Cookies necessary for essential purposes: These cookies are essential to provide you with services on this Platform and to ensure that you can use some of its features, such as access to secure areas. Without these cookies, some services you have asked for, such as transaction pages and secure login accounts, would not be possible.
• Functionality Cookies: These cookies serve a variety of purposes related to the presentation, performance, and functionality of this Platform. Their overall purpose, however, is to enhance visitors' experience and enjoyment of the Platform. For example, some of these cookies allow visitors to specify language, product, or other platform preferences.
• Performance Cookies: These cookies are used to collect information about how visitors use our Platform. The information collected does not identify any individual visitor and is aggregated. It includes the number of visitors to our Platform, the platforms that referred visitors to our Platform, and the pages they visit on our Platform. We use this information to help us run our Platform more efficiently, to gather broad demographic information, and to monitor the level of activity on our Platform.
• Advertising Cookies: When you visit our Platform or click on advertisements or promotional areas on the Platform, these cookies are used to provide you with advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising and promotions. They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organizations, such as advertisers.
• Social networking cookies: These cookies allow users to share pages and their content through third-party social networking and other platforms. Companies that serve these cookies may also use your information for targeted advertising on other platforms.

How to control or delete cookies?

We use non-essential cookies based on your consent. You have the right to withdraw this consent and refuse the use of cookies at any time, and we explain how you can exercise this right below. However, please note that if you choose to refuse cookies, you may not be able to use all the features of our Platform.

You can set your cookie preferences using our Cookie Consent Tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. To do this, follow the instructions provided by your browser (usually located in the “Help”, “Tools”, or “Edit” sections).

For more information about cookies, including how to see what cookies have been placed on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu .

We will collect information about your computer or mobile device, including, where available, your IP address, operating system, login times, and browser type. We use this information to better understand how visitors use our Platform, as well as for internal reporting purposes. We will anonymize and share this information with advertisers, promoters, or other companies.

Location Services: Some of the services we provide may use information about your location. For these services, which are generally available on mobile devices or applications, you have the option to consent to the use of location services that, for example, process information from GPS, sensors, beacons, or Wi-Fi access points to provide you with a more personalized service. Your device has settings that allow you to disable these services if you no longer wish to benefit from them.

The Platforms use third parties, such as network advertisers and ad exchanges, to serve you ads on third-party platforms after you leave our Platforms; we use third-party providers of analytics or other services to evaluate and provide us, or other third parties, with information about your use of the Platforms and the viewing of ads and our content. Network advertisers are third parties that display ads based on your visits to the Platforms, as well as other apps and sites you have visited. Third-party ad servers allow us to target ads to you, as well as products and services that may be of interest to you.

We do not control third-party tracking technologies, even if they are associated with our Platforms or our advertisements. Statements regarding our practices do not apply to the information collection methods used by these third parties and other entities regarding the use of the information that such third parties or other entities collect. The relevant third-party terms of use, privacy policy, permissions, notices, and choices should be consulted with respect to their collection, storage, and sharing practices. We make no representations regarding the policies or practices of third-party advertisers, ad networks, or ad exchanges, or with respect to any associated third parties.

You have choices regarding the delivery of advertising. You can opt out of receiving certain types of behavioral advertising by visiting third-party websites as described in the section above titled " How to control or delete cookies ." We are not responsible for the effectiveness or compliance of any third-party opt-out options.

We do not rent, sell, or share your personal information with other people or non-affiliated companies except under the following circumstances:

• We will disclose your personal information to third-party providers for the purposes of providing online and other payment, credit checking, and fraud prevention services, and any other services required to enable us to use your information for the purposes specified in the section titled “ Information You Provide to Us and How We Use It.”;
• We will disclose your personal information to any law enforcement agency, court, regulator, government authority, or other third party where we believe it is necessary to comply with a legal or regulatory obligation, or to protect our rights or the rights of a third party; and
• We will disclose your personal information to any third party that acquires or to which we transfer all or substantially all of our assets and business. Should such a sale or transfer occur, we will make reasonable efforts to ensure that the entity to which we transfer your personal information uses it in a manner consistent with this Privacy Policy.

International Transfers: We have implemented standard contractual clauses to ensure that adequate safeguards are in place to protect your information when it is transferred to our affiliates and stores in territories outside the European Economic Area. When we share your information with a third-party service provider outside the European Economic Area (as detailed in the section titled “ Sharing Your Information” ), we contractually require the third-party service provider to put in place adequate security measures to protect your information.

Protecting your information: We want you to feel confident using our Platform and are committed to protecting the personal information we collect. We limit access to your personal information to those employees who reasonably need to know in order to provide products or services to you or to carry out their job duties. We have appropriate physical, electronic, and procedural, technical, and organizational safeguards in place to protect the personal information you provide to us against unauthorized or unlawful processing, as well as accidental loss, damage, or destruction. However, when we ask you to choose a password to access certain parts of our Platform, you are responsible for choosing a secure password and keeping this password confidential. You should not choose a password that you have already chosen for any other website, and you should not share it with anyone.

Retention of your information: We only keep your information for as long as necessary for our purposes, including to protect us in the event of a dispute (for example, information relating to a contract with you will be kept for the duration of the contract and for up to ten years after its end). After this period, it will be deleted or, in some cases, made anonymous. Where we have asked for your consent to process your personal information and we have no other legal basis to continue processing it, we will delete your personal information if you subsequently withdraw your consent.

If you request that we no longer send you direct marketing communications, we will keep a record of your request and your contact details to ensure that your request is respected.

You have the right to request access to the personal information we hold about you in our records, to correct any inaccuracies, and to update any outdated information. In certain circumstances, you have the right to request the erasure of your personal information or a restriction on its use.

You have the right to object to our processing of your personal information in certain circumstances. In particular, you can ask us to stop sending you direct marketing communications at any time (please note, however, that we may continue to send you service-related, i.e., non-marketing, communications, such as email updates on the status of your order). If you wish to exercise any of these rights, please write to us at the address below.

You can unsubscribe from email marketing communications at any time by contacting Hegid or by clicking the "unsubscribe" link in Hegid marketing emails.

If you have any concerns about how we use your information, please contact us using the details below, and we will do our best to resolve your concern. After investigating your complaint, we will respond in writing within a reasonable time, setting out our proposed corrective action. If you believe we have processed your personal information unlawfully or in a way that infringes your rights, you also have the right to lodge a complaint with a European Data Protection Authority in your place of residence or work, or in the jurisdiction where the processing took place.

If you have any questions or comments regarding this Privacy Policy, or privacy-related matters in general, please contact us at the address below. You can also use this address if you wish to request access to the personal information we hold about you, or to unsubscribe from any marketing email communications.

If you have any questions about this Privacy Policy or how your information may be processed, please contact:

• Telephone: +33 (0) 686 73 86 95
• Email: contact@hegid.com