Delivery

In the case of a pre-order, Hegid will estimate and inform in advance of the period in which the item will be ready for delivery, after having produced it. Committed to the satisfaction of its customers to prepare the item before the scheduled delivery date, Hegid may be required to advance this estimate. In the event of a delay relating to the availability and quality of components, or factors beyond the control of the company, Hegid may also postpone the estimated delivery date, in the interest of its customers. In order to secure its final payment, the Customer agrees to give its commitment on the pre-order by paying at least half of the amount at the time of ordering. If the Customer has not paid the full amount at the time of ordering, the difference between the deposit paid and the total amount will be required before the product is delivered.

In specific cases, the Customer also has the option of choosing delivery to a Hegid affiliated distributor when placing their order, and choosing the location of their choice from the options available. As soon as the item is available at the physical point chosen by the Customer, the latter is informed by means of a notification. They then have 30 days to collect their item. When collecting the item from the physical point, the Customer must present the notification of availability of the item as well as a valid photo ID. The customer's identity will then be verified and, at this time, a copy of their ID may be taken, which the Customer expressly accepts by choosing this delivery method. The physical point also reserves the right to verify the payment card used to pay for the order. The purchased item will then be given to the Customer against signature of a collection slip. The Customer also has the option of asking a person of their choice to collect the item in their place and on their behalf. This person thus authorized by the Customer will be asked to bring their own identity document, the identity document of the Customer on whose behalf they are collecting the item, a letter signed by the Customer authorizing this person to collect the item in their name and on their behalf, as well as the notification of availability of the order at the physical point received by the Customer. The delivery point may make copies of all of these documents in order to ensure the Customer's security and prevent any fraudulent use of their identity and/or means of payment. The Customer undertakes to inform any person they have authorized of the 30-day period they have to collect the item at the physical collection point, the necessary documents that will be requested so that the collection of the item can be carried out, and that this service involves the processing of personal data concerning this person. After the 30-day period from the sending to the Customer of the notification informing them that their item is made available for collection in store, the sale will be automatically cancelled. The Customer will then be reimbursed for the price of their order.

In the event of a delivery delay, the Customer has the option to terminate the contract under the terms and conditions defined in Article L 138-2 of the Consumer Code. Hegid will then refund the product and the outbound shipping costs under the conditions of Article L 138-3 of the Consumer Code. Hegid provides a contact point by email to ensure order tracking. Hegid reminds that the moment the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to them. It is the Customer's responsibility to notify the carrier of any reservations regarding the delivered product.