General Terms and Conditions of Sale

Between the Company G&G Concept - 176, avenue Charles de Gaulle 92522 NEUILLY-SUR-SEINE France, SAS with Share Capital of €15,390, registered in the Trade and Companies Register of NANTERRE under SIRET number 82240806800028, represented by Henrick Gauché as President, duly authorized for the purposes hereof. The company can be contacted by email by clicking on the contact form.
Hereinafter the “Seller” or the “Company”.
On the one hand,

And the natural or legal person purchasing products or services from the Company,
Hereinafter, “the Buyer”, or “the Customer”
On the other hand,

It was stated and agreed as follows:

The Seller operates in the retail trade of watches, jewelry, and small leather goods for consumers, marketed through its points of sale, authorized distributors, its website (https://hegid.com ), or those of its partners. The list and description of the goods and services offered by the Company can be consulted on the aforementioned sites.

These General Conditions of Sale determine the rights and obligations of the parties in the context of the sale of Products offered by the Seller.

These General Terms and Conditions of Sale (GTC) apply to all sales of Products made through the Company's points of sale, its authorized distributors, its website (https://hegid.com), or those of its partners, which form an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these terms and conditions at any time by publishing a new version on its website. The General Terms and Conditions of Sale then applicable are those in force on the date of payment (or the first payment in the case of multiple payments) of the order. These General Terms and Conditions of Sale are available on the Company's website at the following address: https://hegid.com. The Company also ensures that its acceptance is clear and without reservation by setting up a checkbox and a validation click. The Customer declares to have read all of these General Terms and Conditions of Sale, and where applicable, the Special Terms and Conditions of Sale linked to a product or service, and to accept them without restriction or reservation. The Customer acknowledges that he/she has received the necessary advice and information to ensure that the offer meets his/her needs. The Customer declares that he/she is able to legally contract under French law or validly represent the natural or legal person for whom he/she is committing. If the Customer refuses to accept these General Terms and Conditions of Sale, he/she will not be able to order products from the Company. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions. By placing an order, the Customer represents and warrants that he/she is a bona fide Customer and end user and that he/she will not deliver, sell, or otherwise distribute the Company's products, nor will he/she purchase products for commercial purposes or for any commercial purpose. If, despite efforts, the product is no longer available or if the Company has valid reasons to believe that an order has been placed in violation of these General Terms and Conditions of Sale, then it may refuse this order. The Company reserves the right to modify the assortment of items offered and may, in particular, occasionally limit the quantity of products that may be ordered by a Customer during a single purchase transaction.

The prices of products sold through the Company's points of sale, its authorized distributors, its website (https://hegid.com), or those of its partners are indicated in Euros, excluding taxes and precisely determined on the Product description pages. They are also indicated in Euros, including all taxes (VAT + other possible taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and/or French overseas departments and territories, the price is automatically calculated excluding taxes on the invoice. Customs duties, or other local taxes, or import duties, or state taxes may be payable in certain cases. These duties and sums are not the responsibility of the Seller. They will be borne by the Buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the Buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future. The costs necessary to access the Company's points of sale, those of its authorized distributors, the Company's websites, or those of its partners are the responsibility of the Customer. Also, where applicable, delivery costs. Although the Company strives to ensure that the descriptions, photographs, or graphic representations of the products and services communicated are as accurate as possible, it does not guarantee that these or other content are free from any error, whether resulting from an inaccuracy, an omission, an obsolete element, or for any other reason. Accordingly, the Customer's sole remedy in the event of such an error is to return the product as indicated in our returns policy.

The Customer must follow a series of steps specific to each Product offered by the Seller in order to place their order. However, the steps described below are systematic:

• Information on the essential characteristics of the Product;
• Choice of Product, where applicable, its options and indication of the Customer's essential data (identification, address, other);
• Acceptance of these General Conditions of Sale;
• Checking the order elements and, if necessary, correcting errors;
• Follow up on payment instructions and payment for products;
• Delivery of products.

The Customer will then receive confirmation by email of the payment of the order, as well as an acknowledgment of receipt of the order confirming it. For delivered products, this delivery will be made to the address indicated by the Customer. The Company or its third-party service providers may collect additional personal information at this time for security and anti-fraud reasons. For the purpose of proper execution of the order, and in accordance with Article 1316-1 of the French Civil Code, the Customer undertakes to provide truthful identification details. The Seller reserves the right to refuse the order, for example, for any abnormal request made in bad faith or for any legitimate reason.

The essential characteristics of the goods, services, and their respective prices are made available to the Buyer at the Company's points of sale, its authorized distributors, on its website (https://hegid.com), or those of its partners. The Customer confirms that they have been informed of the delivery costs as well as the terms of payment, delivery, and execution of the contract. The Seller undertakes to honor the Customer's order within the limits of available Product stocks, or of the stocks of Products provided in the event of a pre-order, only. This contractual information is presented in detail and in French and may be translated. In accordance with French law, it is summarized and confirmed when the order is validated. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The validity period of the offer of Products as well as their prices is specified in the points of sale of the Company, its authorized distributors, on its website (https://hegid.com) or those of its partners, as well as the minimum duration of the contracts offered when these relate to a continuous or periodic supply of products or services. Unless special conditions apply, the rights granted under this contract are granted only to the natural person signing the order (or the person holding the email address provided). In accordance with the legal provisions regarding conformity and hidden defects, the Seller refunds or exchanges defective products or those that do not correspond to the order. Refunds can be requested by contacting the Company.

The products remain the property of the Company until full payment of the price.

The products are delivered to the delivery address indicated when ordering. The delivery time, if indicated for information purposes only, does not take into account the time required to prepare the order and manufacturing in the case of a pre-order. When delivery requires an appointment with the Customer, he will be notified. When the Customer orders several products at the same time, these may have different delivery times for optimization purposes. The Customer also has the option of having the items delivered to a natural person of his choice, for example, as a gift. Delivery of the items will take place after payment of the order amount has been recorded and verified.

In the case of a subscription, Hegid will estimate and inform in advance of the period in which the item will be ready for delivery, after having produced it. Committed to the satisfaction of its customers to prepare the item before the scheduled delivery date, Hegid may be required to advance this estimate. In the event of a delay relating to the availability and quality of components, or factors beyond the control of the company, Hegid may postpone the estimated delivery date, in the interest of its customers. In order to secure its final payment, the Customer agrees to give its commitment to the subscription by paying at least half of the amount at the time of ordering. If the Customer has not paid the full amount at the time of ordering, the difference between the deposit paid and the total amount will be required before the product is delivered.

In specific cases, the Customer has the option of choosing delivery to a Hegid-affiliated store when placing their order, and of choosing the location of their choice from the options offered. As soon as the item is made available at the physical point chosen by the Customer, the latter is informed by means of a notification. They then have 30 days to collect their item. When collecting the item from the physical point, the Customer must present the notification of availability of the item, as well as a valid identity document with a photo. The customer's identity will then be verified, and at this time, a copy of their identity document may be made, which the Customer expressly accepts by choosing this delivery method. The physical point also reserves the right to verify the payment card used to pay for the order. The purchased item will then be given to the Customer against the signature of a collection slip. The Customer also has the option of asking a person of their choice to collect the item in their place and on their behalf. This person thus authorized by the Customer will be asked to bring their own identity document, the identity document of the Customer on whose behalf they are collecting the item, a letter signed by the Customer authorizing this person to collect the item in their name and on their behalf, as well as the notification of availability of the order at the physical point received by the Customer. The delivery point may make copies of all of these documents in order to ensure the Customer's security and prevent any fraudulent use of their identity and/or means of payment. The Customer undertakes to inform any person they have authorized of the 30-day period they have to collect the item in store, the necessary documents that will be requested so that the item can be collected, and that this service involves the processing of personal data concerning this person. After the 30-day period from the sending to the Customer of the notification informing them that their item is made available for collection in store, the sale will be automatically resolved. The Customer will then be reimbursed for the price of his order. In the event of late delivery, the Customer has the option of terminating the contract under the terms and conditions defined in Article L 138-2 of the Consumer Code. The Seller will then refund the product and the “outbound” costs under the conditions of Article L 138-3 of the Consumer Code. The Seller will provide a telephone contact point (cost of a local call from a landline) indicated in the order confirmation email to ensure the order is followed up. The Seller reminds that at the time the Customer takes physical possession of the products, the risks of loss or damage to the products are transferred to him. It is the Customer’s responsibility to notify the carrier of any reservations regarding the delivered product.

Orders will be processed within the limits of available Product stocks, Product stocks planned in the event of a pre-order, or subject to available stocks from the Company's suppliers. In the event of unavailability, the order for this item may be cancelled upon simple notification. The Customer may then request a credit for the amount of the item or a refund.

Payment is due immediately upon ordering, including for pre-ordered products, online, by telephone, or in person. The Customer can pay by credit card, bank transfer, Paypal, or in BitCoin. Occasionally, other payment methods may be authorized by contacting the Company. Cards issued by banks domiciled outside France must be international bank cards (Mastercard, American Express, or Visa). Secure online payment by credit card is carried out by a payment service provider. The information transmitted is encrypted according to industry standards. The Company uses “Secure Sockets Layer” (SSL) Internet security encryption on all its web pages on which personal information is collected. It will do its utmost to protect personal information throughout the online sales process, but we cannot guarantee the integrity and security of the data that the Customer communicates and cannot be held responsible for any damage or loss resulting from the use of the Internet network or Hegid partner applications, for example, in the event of hacking. In order to secure the transaction and prevent fraud, the Company will carry out a verification operation and an anti-fraud check. By placing an order, the Customer would be deemed to have authorized the Company to carry out these checks and, if it deems it necessary, to occasionally transmit or obtain information that the Customer has provided about themselves in order to authenticate their identity, validate a payment method, obtain an initial authorization, and authorize a specific purchase transaction. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by the card is irrevocable. By providing their banking information during the sale, the Customer authorizes the Seller to debit their card for the amount corresponding to the indicated price. The Customer confirms that they are the legal holder of the card to be debited and that they are legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the Sale is immediately terminated and the order is canceled.

In accordance with Article L. 121-20 of the French Consumer Code, "the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to provide reasons or pay penalties, with the exception, where applicable, of return costs." "The period mentioned in the preceding paragraph runs from the receipt for the goods or from the acceptance of the offer for the provision of services." The right of withdrawal can be exercised by contacting the Company. The Company informs Customers that in accordance with Article L. 121-20-2 of the French Consumer Code, this right of withdrawal cannot be exercised for bracelets, small leather goods, and all Products created or modified at the specific request of the Customer. In the event of exercising the right of withdrawal within the aforementioned period, only the price of the product(s) purchased and the shipping costs will be refunded; the return costs remain the responsibility of the Customer. Product returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be resold as new; if possible, they must be accompanied by a copy of the proof of purchase.

Hegid applies special warranty conditions to some of its products in addition to the provisions provided for by law.

In accordance with the law, the Seller assumes two guarantees: of conformity and relating to hidden defects of the products. The Seller assures the Buyer of the repair of apparently defective products or the exchange of those not correspond to the order placed. Any other request must be made by contacting the Company. The Seller reminds the consumer that:

• he/she has a period of 2 years from the delivery of the goods to take action against the Seller;
• he/she can choose between replacement and repair of the property, subject to the conditions provided for in the aforementioned provisions;
• he/she is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods;
• the consumer can also assert the guarantee against hidden defects in the thing sold within the meaning of Article 1641 of the civil code, and, in this case, he can choose between the resolution of the sale or a reduction in the sale price (provisions of Article 1644 of the Civil Code).

The Customer must ensure that the items delivered correspond to their order. In the event that the items delivered do not comply with their order, the Customer must inform the Company and return the items in question under the conditions set out. Notwithstanding the specific warranty conditions provided to the Customer for the delivered item, the items are subject to the warranty conditions provided by law.

For any information, complaint, or question, the Buyer may submit any complaint by contacting the Company.

Trademarks, patents, designs, domain names, products, software, images, videos, texts, or more generally any information subject to intellectual property rights are and remain the exclusive property of the Seller. No transfer of intellectual property rights is made through these General Conditions of Sale. Any total or partial reproduction, modification, or use of these goods for any reason whatsoever is strictly prohibited.

The performance of the Seller's obligations hereunder shall be suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its performance. The Seller shall notify the Customer of the occurrence of such an event as soon as possible.

If one of the provisions of this contract were to be cancelled, this nullity would not entail the nullity of the other provisions, which will remain in force between the parties. Any contractual modification is only valid after a written agreement signed by the parties.

In accordance with the French Data Protection Act of 6 January 1978, you have the right to query, access, modify, oppose, and rectify your personal data. By agreeing to these general terms and conditions of sale, you consent to our collection and use of this data for the performance of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. The Company monitors traffic on all of its sites and points of sale, whether its own or its partners. Once you have registered your account on the website or through a representative of the Company, you will receive a notification that will allow you to access your account with a permanent login ID and password. It is the Customer's responsibility to maintain the secrecy and security of their password and access to their account at all times. The Company shall not be held liable for any fraudulent use of your account resulting from a third party accessing and using the Customer's password and account login ID. In the event that the Company has reason to suspect that a third party has violated a Customer's registration, password, and/or account login ID, it will immediately cancel and terminate that account and notify the Customer of the termination.

To the extent permitted by law, the Company makes no warranty whatsoever regarding this Agreement or its subject matter and shall not be liable for any direct or indirect loss or damage, including:

• the loss of opportunity (including loss of a Contract or right to participate in a private or public offer);
• the cost of lost opportunity;
• a loss of income;
• a loss of goodwill;
• a damage to reputation;
• a loss or corruption of data and generally,

and whatever the circumstances, for losses or damages, direct or indirect, of a contractual or tortious nature. If the Company must nevertheless be held liable for damages relating to your reservation or this Contract, a clause limiting the Seller's liability for the performance of the service is stipulated at 1000 euros.

All clauses contained in these general terms and conditions of sale, as well as all purchase and sale transactions referred to therein, will be subject to French law, without reference to provisions concerning a possible conflict of laws and to the exclusion of the Convention on the International Sale of Goods (CISG).

In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.

In the absence of an amicable agreement, the consumer has the option of contacting the consumer mediator responsible for the professional, namely the Association of European Mediators (AME CONSO), free of charge, within one year of the written complaint sent to the professional.

The referral to the consumer mediator must be made:

• either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com;
• or by mail addressed to AME CONSO, 11 Place Dauphine – 75001 PARIS.